Privacy Policy

Protecting your personal data is of the utmost importance to MK-Mediation. Your data will only be processed in accordance with the General Data Protection Regulation (GDPR) and national civil law requirements. This information outlines the most important aspects of data processing.

1. Personal Data

Any data that contains characteristics allowing individuals to be identified, or information that could be used to determine these characteristics, is classed as personal data. This may relate to personal or factual conditions. Examples include names, addresses, email addresses, phone numbers, dates of birth, ages, sexes, and social security numbers.

The following is a list of data that may be collected for a mediation process:

  • Identity & Contact: Name, address, email address, and phone number.
  • Case Information: Data relevant to the mediation process (e.g., relationship status and family situation).
  • Financials: Billing and payment details.
  • Communication: Messages or emails exchanged.

2. Purpose and Collection of Data

Mediator Mag. Marc Kappl (Finkengasse 6, 8020 Graz) will only collect, process, and use your personal data with your permission or if it is necessary for the purposes of mediation in accordance with the law. This is always performed in accordance with the GDPR and national civil law requirements. Only the data necessary to provide and complete the services offered, or that which you have provided yourself, will be compiled.

Legal bases for data processing include:

  • Art. 6(1)(a) GDPR: Consent (where applicable).
  • Art. 6(1)(b) GDPR: Performance of a contract.
  • Art. 6(1)(c) GDPR and § 17(3) ÖstZivMediatG: Legal obligations.
  • Art. 6(1)(f) GDPR: Legitimate interest (e.g., communication or defense of legal claims).

3. Disclosure and Eradication

As a concerned party, you have the right at any time to obtain information about your personal data, its origin and recipients, and the purpose of data processing—provided that the mediator’s confidentiality is observed. You also have the right to:

  • Correction and data transfer.
  • Revocation and objection.
  • Restriction of processing.
  • Blocking or deletion of incorrect or inadmissibly processed data.

If there are any changes to your personal data relevant to the mediation process, please disclose them to the mediator. Requests for information, deletion, or correction can be sent to the contact address provided at the end of this declaration.

If you believe the processing of your data violates data protection laws, you may lodge a complaint with the competent supervisory authority:

  • Austria: Austrian Data Protection Authority (Datenschutzbehörde).
  • Slovenia: Information Commissioner of the Republic of Slovenia.

4. Data Protection

Your personal data is protected by appropriate organizational and technical measures against unauthorized, unlawful, or accidental access, loss, or manipulation. Despite our efforts to maintain a high standard of care, it cannot be ruled out that information disclosed via the internet may be viewed by third parties.

Please note: MK-Mediation accepts no liability for the disclosure of information due to errors in data transmission or unauthorized access by third parties (e.g., hacking of email accounts or interception of faxes), unless these are directly caused by MK-Mediation.

5. Storage of Data

Data will not be stored for longer than is legally required or necessary for the fulfillment of service requirements and the cooling-off periods of potential legal claims.

6. Cookies and Server-Log Files

Cookies are small text files stored on your device to remember preferences (like language settings) and analyze how visitors use the site. We use cookies to improve your browsing experience and ensure website functionality.

To optimize system performance, the website provider automatically collects and stores information in server log files, which your browser transmits to us automatically. This includes:

  • IP address, browser, and language settings.
  • Operating system and Internet Service Provider.
  • Referrer URL, date, and time.

This data is used solely for statistical and functional reasons and is not merged with other personal data sources. MK-Mediation reserves the right to check this data retrospectively if there are specific indications of illegal use.

7. Contact Information

Mag. Marc M. Kappl MK-Mediation Finkengasse 3, 8020 Graz, Austria

Phone: +43 650 9258 788

Email: marc.m.kappl@mk-mediation.eu

Website: mk-mediation.eu